Shipping policy
At Singapore-Pets, we’re committed to delivering your pet’s favorites safely and as quickly as possible. Here’s everything you need to know about our shipping process.
Shipping Coverage 📍
We currently ship within Singapore 🇸🇬
Shipping Fee 💰
We offer a simple and transparent shipping rate:
Standard Shipping Fee: $3.90 on all orders
No hidden charges — what you see is what you pay.
Order Processing Time ⏱️
Once your order is placed, our team will begin processing it as quickly as possible.
Processing Time: 1–3 business days (excluding weekends and public holidays)
You will receive an order confirmation email after checkout, followed by a shipping confirmation once your order has been dispatched.
Estimated Delivery Time 📦
After your order has been processed and shipped, the estimated delivery time is:
Singapore: 5–10 business days
Please note that delivery times are estimates and may vary due to courier operations, peak seasons, or unforeseen delays.
Shipping Method 🚛
Orders are fulfilled through our logistics partners to ensure reliable and efficient delivery.
We carefully pack each order so it arrives safely for you and your furry friend 🐶🐱
Order Tracking 🔍
Once your order has been shipped, you will receive a tracking number via email.
This allows you to monitor your delivery status at any time.
If you do not receive your tracking details within a few days, feel free to contact us.
Delays & External Factors ⚠️
While we strive to deliver within the estimated timeframe, delays may occasionally occur due to:
- High demand during promotions or peak periods
- Courier or logistics disruptions
- Weather conditions or unforeseen events
We truly appreciate your patience and understanding.
Incorrect Address 📌
Please ensure your shipping details are accurate at checkout.
Singapore-Pets is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
If you notice an error, contact us immediately at support@singapore-pets.sg and we’ll do our best to assist before your order is shipped.
Need Help? 💬
If you have any questions regarding shipping or your order, we’re here to help.
Email: support@singapore-pets.sg
Thank you for choosing Singapore-Pets 🐾
We’re excited to deliver happiness right to your doorstep 🐶🐱✨